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MineBolt

Refund Policy

Refund Policy — Minebolt

Last Updated: September 13, 2026

At Minebolt, we aim to provide a transparent and fair shopping experience. Please read this Refund Policy carefully before making any purchase on our Store. By completing a transaction, you acknowledge, understand, and agree to the terms outlined below.

1. General Policy (All Sales Are Final)

Due to the digital and instantaneous nature of the goods and services provided on the Minebolt Store (including ranks, cosmetic items, in-game currency, and packages), all sales are strictly final and non-refundable.

By completing a purchase, you expressly acknowledge that you are acquiring digital content that is delivered immediately. Consequently, you explicitly waive any statutory right to withdrawal, cancellation, or refund, to the maximum extent permitted by applicable law.

2. Exceptions & Non-Refundable Circumstances

We do not grant refunds, credits, or exchanges under any of the following circumstances:

  • Buyer's Remorse: Changing your mind about a purchase after the transaction has been completed.

  • Incorrect Information: Entering the wrong Minecraft username (IGN) or incorrect billing details during checkout. Items delivered to an incorrect account due to user error will not be transferred or refunded.

  • Server Moderation & Disciplinary Actions: Receiving a temporary suspension, mute, or permanent ban from the Minebolt Minecraft server or official Discord community due to a violation of our Rules and Guidelines. Purchasing items does not exempt you from server rules. If you are banned, you forfeit access to all perks and items associated with your account without compensation.

  • Game Updates & Balancing: Modifications, nerfs, buffs, or removal of features, commands, kits, or items included in any package, as required by the evolution of the server or the Minecraft EULA.

  • Server Downtime & Wipes: Scheduled or unscheduled server maintenance, network outages, or seasonal map resets.

3. Delivery Issues and Technical Failures

Deliveries of virtual items are fully automated and typically processed within 5 to 15 minutes of payment confirmation.

  • If you encounter a technical delay, please allow up to 24 hours for the system to process the transaction.

  • If your items have not arrived after 24 hours, you must open a support ticket on our official Discord server (https://discord.gg/mineboltsmp) and provide proof of purchase (Transaction ID / Receipt).

  • Resolution: In cases of verifiable delivery failure, our team will manually fulfill and deliver your package in-game. Manual delivery serves as the sole remedy and replaces any monetary refund.

4. Chargebacks and Fraudulent Disputes

Initiating a chargeback, payment dispute, or reversal through PayPal, Stripe, your bank, or credit card issuer without first contacting our support team is a strict violation of these terms.

Any unauthorized chargeback or payment dispute will result in:

  • Immediate and permanent blacklisting: Instant, irreversible bans across all Minebolt Minecraft servers, the official Discord server, and our webstore.

  • Data Logging: Submission of delivery confirmation logs, IP addresses, Minecraft UUIDs, and connection histories to payment processors and financial institutions as definitive proof of service delivery.

  • Legal Action: We reserve the right to recover any administrative fees or financial losses incurred due to fraudulent chargebacks through appropriate legal channels.

5. Contact Information

If you require assistance with an order, experienced a payment error, or need to contact our support team, please reach out via: